Customer Success Manager

MUST HAVE

Sales skills / Problem solving / Enthusiasm / Attention to details / Curiosity

GOOD TO HAVE 

Strategic thinking / Self motivation / Ability to adapt / Negotiation skills / Positivity

• Are you sociable and energetic? 
• Do you enjoy working independently and being able to use your analytical thinking?
• Are you looking for an opportunity to express your creativity and proactivity?

  If all of the above define you, your future is with ICF EU EAST!   

YOUR DAILY AGENDA

Build and maintain strong relationships with our partners by establishing rapport and trust on a daily basis.

Provide technical assistance for our products and services, including Data connectivity, Voice over IP, and Mobile telephony.
Deliver outstanding partner experiences through exceptional email and verbal communication.- Research competition and other new potential recruitment sources;
Manage social media platforms and increase brand awareness;
Carry out business trips to UK or Australia;
Train the new recruited partners;
Monitor Google Ads Campaigns results to convert in new English partners for the company;
Be the primary point of contact for partners requests;
Collect, analyze data of the market and deliver progress reports.

Turning every partener into a Happy Partner!

YOU MUST HAVE 

Advanced computer skills and ability to work with programs such as JIRA, Microsoft Office, Google Drive etc.;

Medium or advanced in French or Italian

Proven track record of meeting or exceeding sales quotas and receiving positive customer feedback;

Efficiency to be able to produce significant output with minimal waisted effort;

Organization and planning skills in order to plan, organize, schedule and budget in an efficient, productive manner by focusing on key priorities; 

Ability to quickly and proficiently understand and absorb new information;

Attention to detail  so you don’t let important details slip through the cracks or derail the project;

Openness to feedback and ideas, you often solicit feedback and react calmly and proficiently to constructive feedback.

WE OFFER

• A unique opportunity to learn about a multi-billion-dollar industry from some of its bests;
• Competitive salary (in line with experience);
• Annual bonuses;
• Private medical insurance;
• Challenging tasks that help you to continuously develop your skills;
• Trainings and seminars; (access to LinkedIn Learning platform - online courses)
• Life lasting memories from creative team buildings;
• Stable work within an ever growing company in its field;
• Curious, open culture, with teams collaborating across the ocean;
• Last but by no means least… a fun place to work!

                                                                                  WHY ICF?

We have offices in several parts of the world, employing over 500 people. The Romanian branch opened in, this office being in charge representing the company in the local markets.

For us people come first! We encourage autonomy among our team members. This allows them to experiment with new ideas, explore their creativity while working with a product that has hundreds of millions of visitors on a daily basis.

You will have the opportunity to work with a young and energetic team and further develop new skills and competencies. Our benefits are competitive, having flexible work arrangements, bonus programs, personal and professional development seminars and many others.

Your abilities?

• Advanced in English

• Strong pc skills

• Research skills

• Sales/advertising skills

• Proactivity

• Strategic thinking

• Adaptability

• Excellent written and verbal communication skills.

• Good to have: experience in managing online communities and engaging with diverse audiences.

• Ability to work independently and collaboratively in a fast-paced environment.

• Exceptional organizational and time management skills.

• Passion for building and nurturing online communities.

Your benefits?

• A unique opportunity to learn about a multi-billion-dollar industry from some of its bests;

• Competitive salary (in line with experience);

• Annual bonuses and travel bonus vouchers;

• Private medical insurance;

• Trainings and seminars;

• Life lasting memories from creative team buildings;

• Stable work within an ever growing company in its field;

• Curious, open culture, with teams collaborating across the ocean;

• Opportunity to work with a talented and passionate team.

• Flexible working hours and remote work options.

• Professional development and growth opportunities.

• Exciting and challenging projects that make a real impact.

• Positive and inclusive work environment

• Last but by no means least… a fun place to work!

If you are a creative and driven individual who thrives in a collaborative and fast-paced environment, we would love to hear from you. Join our team and help us build a vibrant and engaged online community!