Customer Success Manager

MUST HAVE

Sales skills / Problem solving / Enthusiasm / Attention to details / Curiosity

GOOD TO HAVE 

Strategic thinking / Self motivation / Ability to adapt / Negotiation skills / Positivity

• Are you sociable and energetic? 

• Do you enjoy working independently and being able to use your analytical thinking?

• Are you looking for an opportunity to express your creativity and proactivity?

  If all of the above define you, your future is with ICF EU EAST!   

YOUR DAILY AGENDA

• Build strong relationships with new and existing partners of the company by executing business plans to expand the market;

• Attract new B2C, B2B partners for the company;

• Schedule business meetings with potential new partners;

• Organize events with partners and hold presentations;

• Training & coaching new and existing partners;

• Actively listen to our partners’ requests and provide daily support to new and existing partners via e-mail;

• Be the primary point of contact for partners requests;

• Auditing and implementing compliance strategies among the existing partners;

• Collect, analyze data of the market and deliver progress reports.

Turning every partener into a Happy Partner!

YOU MUST HAVE 

• Advanced computer skills and ability to work with programs such as JIRA, Microsoft Office, Google Drive etc.;

• Proficient in English (medium/advanced)

• Proven track record of meeting or exceeding sales quotas and receiving positive customer feedback;

• Efficiency to be able to produce significant output with minimal waisted effort;

• Organization and planning skills in order to plan, organize, schedule and budget in an efficient, productive manner by focusing on key priorities; 

• Ability to quickly and proficiently understand and absorb new information;

• Attention to detail so you don’t let important details slip through the cracks or derail the project;

• Openness to feedback and ideas, you often solicit feedback and react calmly and proficiently to constructive feedback.

WE OFFER

• A unique opportunity to learn about a multi-billion-dollar industry from some of its bests;

• Competitive salary (in line with experience);

• Bi-annual bonuses;

• Private medical insurance;

• Increasing the number of annual holiday based on seniority;

• Up to two weeks per year of remote work from anywhere within Romania;

• Challenging tasks that help you to continuously develop your skills;

• Trainings and seminars; (access to LinkedIn Learning platform - online courses)

• Life lasting memories from creative team buildings;

• Stable work within an ever growing company in its field;

• Curious, open culture, with teams collaborating across the ocean;

• Last but by no means least… a fun place to work!

                                                                                  WHY ICF?

We have offices in several parts of the world, employing over 500 people. The Romanian branch opened in, this office being in charge representing the company in the local markets.

For us people come first! We encourage autonomy among our team members. This allows them to experiment with new ideas, explore their creativity while working with a product that has hundreds of millions of visitors on a daily basis.

You will have the opportunity to work with a young and energetic team and further develop new skills and competencies. Our benefits are competitive, having flexible work arrangements, bonus programs, personal and professional development seminars and many others.

Your abilities?

• Advanced in English

• Strong pc skills

• Research skills

• Sales/advertising skills

• Proactivity

• Strategic thinking

• Adaptability

• Excellent written and verbal communication skills.

• Good to have: experience in managing online communities and engaging with diverse audiences.

• Ability to work independently and collaboratively in a fast-paced environment.

• Exceptional organizational and time management skills.

• Passion for building and nurturing online communities.

Your benefits?

• A unique opportunity to learn about a multi-billion-dollar industry from some of its bests;

• Competitive salary (in line with experience);

• Bi-annual bonuses;

• Private premium medical insurance;

• Challenging tasks that help you to continuously develop your skills;

• LinkedIn Learning platform (Trainings, courses and seminars);

• Increasing the number of annual holiday based on seniority;

• Up to two weeks per year of remote work from anywhere within Romania;

• Two registered work-from-home addresses available in Bucharest;

• Life lasting memories from creative team buildings;

• Hybride (home office) /remote work with flexible working hours;

• Stable work within an ever growing company in its field;

• Curious, open culture, with teams collaborating across the ocean;

• We trust each other and we expect independence, but we don't micromanage;

• Last but by no means least… a fun place to work!

  If you are a creative and driven individual who thrives in a collaborative and fast-paced environment, we would love to hear from you. Join our team and help us build a vibrant and engaged online community!